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Analisis Kualitas Pelayanan Menggunakan Metode Importance Performance Analysis (IPA) Dan Potential Gain In Customer Value (PGCV)

Main Author: Zahroh, Afiyatuz
Format: Thesis NonPeerReviewed Book
Bahasa: eng
Terbitan: , 2016
Subjects:
670 Manufacturing
Online Access: http://repository.ub.ac.id/144732/1/04_Pengantar.pdf
http://repository.ub.ac.id/144732/1/05_Daftrar_isi.pdf
http://repository.ub.ac.id/144732/2/09_BAB_III_FIX.pdf
http://repository.ub.ac.id/144732/2/07_BAB_I_FIX.pdf
http://repository.ub.ac.id/144732/3/08_BAB_II_FIX.pdf
http://repository.ub.ac.id/144732/3/06_Ringkasan_%26_Resume.pdf
http://repository.ub.ac.id/144732/4/11_BAB_V.pdf
http://repository.ub.ac.id/144732/4/10_BAB_IV_FIX.pdf
http://repository.ub.ac.id/144732/5/14_Lampiran_2_SPM.pdf
http://repository.ub.ac.id/144732/5/12_Daftar_Pustaka.pdf
http://repository.ub.ac.id/144732/6/13_Lampiran_1_Kuesioner_Terbuka.pdf
http://repository.ub.ac.id/144732/7/15_Lampiran_3_Kuesioner_Tertutup.pdf
http://repository.ub.ac.id/144732/8/16_Lampiran_4_tabel_r.pdf
http://repository.ub.ac.id/144732/9/18_Lampiran_6_Rekap_kuesioner.pdf
http://repository.ub.ac.id/144732/10/17_Lampiran__5_Check_Sheet.pdf
http://repository.ub.ac.id/144732/11/lembar_orisinalitas.pdf
http://repository.ub.ac.id/144732/12/01_Cover.pdf
http://repository.ub.ac.id/144732/13/02_Lembar_Pengesahan.pdf
http://repository.ub.ac.id/144732/14/03_Orisinalitas.pdf
http://repository.ub.ac.id/144732/
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