Analisis tingkat kepuasan pasien terhadap kualitas pelayanan rumah sakit menggunakan metode importance performance analysis (ipa) dan potential gain in customer value (pgcv) (Studi Kasus RS PKU Aisyiyah Boyolali)

Main Author: WINARDI, EKO
Format: Karya Ilmiah NonPeerReviewed application/pdf
Bahasa: eng
Terbitan: , 2014
Subjects:
Online Access: http://eprints.ums.ac.id/30462/1/HALAMAN_DEPAN.pdf
http://eprints.ums.ac.id/30462/2/BAB_I.pdf
http://eprints.ums.ac.id/30462/3/BAB_II.pdf
http://eprints.ums.ac.id/30462/4/BAB_III.pdf
http://eprints.ums.ac.id/30462/5/BAB_IV.pdf
http://eprints.ums.ac.id/30462/7/BAB_V.pdf
http://eprints.ums.ac.id/30462/8/DAFTAR_PUSTAKA.pdf
http://eprints.ums.ac.id/30462/10/LAMPIRAN.pdf
http://eprints.ums.ac.id/30462/12/NASKAH_PUBLIKASI.pdf
http://eprints.ums.ac.id/30462/