Integrasi SERVQUAL (Service Quality) dan Quality Function Deployment (QFD) Untuk Peningkatan Kualitas Layanan (Studi Kasus Angkutan Massa Trans Padang)
| Main Author: | SYUKMA, WIRA .S. |
|---|---|
| Format: | Thesis NonPeerReviewed Book Document |
| Bahasa: | eng |
| Terbitan: |
, 2016
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| Subjects: | |
| Online Access: |
http://repository.upiyptk.ac.id/834/1/Wira%20Syukma.pdf http://repository.upiyptk.ac.id/834/ |