Analisis Kepuasan Pelanggan dengan menggunakan metode service quality (SERVQUAL) dan Importance Performance Analysis (IPA) (Studi Kasus Dialoogi Coffee and Bistro Kota Pasuruan)
| Main Authors: | Putri, Fiqhi Yanti Eka, Dr, Eng. Oke Oktavianty, S.Si., MT. |
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| Format: | Thesis NonPeerReviewed Book |
| Bahasa: | eng |
| Terbitan: |
, 2021
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| Subjects: | |
| Online Access: |
http://repository.ub.ac.id/id/eprint/193022/1/Fiqhi%20Yanti.pdf http://repository.ub.ac.id/id/eprint/193022/ |
| ISBN: |
9780521070355 |
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