PENGARUH PERSEPSI KEMUDAHAN PENGGUNAAN DAN KEPERCAYAAN TERHADAP KEPUASAN PELANGGAN PENGGUNA DOMPET DIGITAL DANA PADA MAHASISWA UNIVERSITAS NEGERI JAKARTA
| ctrlnum |
9414 |
|---|---|
| fullrecord |
<?xml version="1.0"?>
<dc schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/ http://www.openarchives.org/OAI/2.0/oai_dc.xsd"><relation>http://repository.fe.unj.ac.id/9414/</relation><title>PENGARUH PERSEPSI KEMUDAHAN PENGGUNAAN DAN
KEPERCAYAAN TERHADAP KEPUASAN PELANGGAN
PENGGUNA DOMPET DIGITAL DANA PADA MAHASISWA
UNIVERSITAS NEGERI JAKARTA</title><creator>ARYANA, MUHAMMAD</creator><subject>Teknologi dan Ilmu-Ilmu Terapan (Technology and Applied Science)</subject><subject>Manajemen (Management and Auxiliary Service)</subject><subject>Layanan Kantor (Office Services)</subject><description>Muhammad Aryana, 2020: The Effect of Perceived Ease of Use And Trust
towards Customer Satisfaction User of Electronic Wallet Dana in Students of
Universitas Negeri Jakarta. Thesis, Jakarta: Business Education, Faculty of
Economics. Advisory Team: Dra. Corry Yohana, M, M, M.Pd and Nadya
Fadillah F, S.Pd, M.Pd.
The purpose of this study is to examine the effect of perceived ease of use and
trust towards electronic wallet DANA user customer satisfaction. Descriptive and
causal were used as the research design while purposive sampling was used as
the sampling technique in this research. This research also used survey method as
the data collection. The population in this study are the students of Universitas
Negeri Jakarta who have used electronic wallet DANA at least three times during
the last six months. The total sample in this study are 200 respondents. A pilot
study was conducted on 50 respondents. The analytical tool used in this study
were SPSS 25 and AMOS version 21. The results of this study indicate that
perceived ease of use has a positive and significant effect on trust, also perceived
ease of use and trust has a positive and significant effect on customer satisfaction.
Keywords: Perceived Ease of Use, Trust, and Customer Satisfaction.</description><date>2020</date><type>Thesis:Thesis</type><type>PeerReview:NonPeerReviewed</type><type>Book:Book</type><language>eng</language><identifier>http://repository.fe.unj.ac.id/9414/9/Cover.pdf</identifier><type>Book:Book</type><language>eng</language><identifier>http://repository.fe.unj.ac.id/9414/2/Table_Of_Content.pdf</identifier><type>Book:Book</type><language>eng</language><identifier>http://repository.fe.unj.ac.id/9414/3/Chapter1.pdf</identifier><type>Book:Book</type><language>eng</language><identifier>http://repository.fe.unj.ac.id/9414/4/Chapter2.pdf</identifier><type>Book:Book</type><language>eng</language><identifier>http://repository.fe.unj.ac.id/9414/5/Chapter3.pdf</identifier><type>Book:Book</type><language>eng</language><identifier>http://repository.fe.unj.ac.id/9414/6/Chapter4.pdf</identifier><type>Book:Book</type><language>eng</language><identifier>http://repository.fe.unj.ac.id/9414/7/Chapter5.pdf</identifier><type>Book:Book</type><language>eng</language><identifier>http://repository.fe.unj.ac.id/9414/8/Bibliography.pdf</identifier><identifier> ARYANA, MUHAMMAD (2020) PENGARUH PERSEPSI KEMUDAHAN PENGGUNAAN DAN KEPERCAYAAN TERHADAP KEPUASAN PELANGGAN PENGGUNA DOMPET DIGITAL DANA PADA MAHASISWA UNIVERSITAS NEGERI JAKARTA. S1 thesis, Universitas Negeri Jakarta. </identifier><recordID>9414</recordID></dc>
|
| language |
eng |
| format |
Thesis:Thesis Thesis PeerReview:NonPeerReviewed PeerReview Book:Book Book |
| author |
ARYANA, MUHAMMAD |
| title |
PENGARUH PERSEPSI KEMUDAHAN PENGGUNAAN DAN
KEPERCAYAAN TERHADAP KEPUASAN PELANGGAN
PENGGUNA DOMPET DIGITAL DANA PADA MAHASISWA
UNIVERSITAS NEGERI JAKARTA |
| publishDate |
2020 |
| topic |
Teknologi dan Ilmu-Ilmu Terapan (Technology and Applied Science) Manajemen (Management and Auxiliary Service) Layanan Kantor (Office Services) |
| url |
http://repository.fe.unj.ac.id/9414/9/Cover.pdf http://repository.fe.unj.ac.id/9414/2/Table_Of_Content.pdf http://repository.fe.unj.ac.id/9414/3/Chapter1.pdf http://repository.fe.unj.ac.id/9414/4/Chapter2.pdf http://repository.fe.unj.ac.id/9414/5/Chapter3.pdf http://repository.fe.unj.ac.id/9414/6/Chapter4.pdf http://repository.fe.unj.ac.id/9414/7/Chapter5.pdf http://repository.fe.unj.ac.id/9414/8/Bibliography.pdf http://repository.fe.unj.ac.id/9414/ |
| contents |
Muhammad Aryana, 2020: The Effect of Perceived Ease of Use And Trust
towards Customer Satisfaction User of Electronic Wallet Dana in Students of
Universitas Negeri Jakarta. Thesis, Jakarta: Business Education, Faculty of
Economics. Advisory Team: Dra. Corry Yohana, M, M, M.Pd and Nadya
Fadillah F, S.Pd, M.Pd.
The purpose of this study is to examine the effect of perceived ease of use and
trust towards electronic wallet DANA user customer satisfaction. Descriptive and
causal were used as the research design while purposive sampling was used as
the sampling technique in this research. This research also used survey method as
the data collection. The population in this study are the students of Universitas
Negeri Jakarta who have used electronic wallet DANA at least three times during
the last six months. The total sample in this study are 200 respondents. A pilot
study was conducted on 50 respondents. The analytical tool used in this study
were SPSS 25 and AMOS version 21. The results of this study indicate that
perceived ease of use has a positive and significant effect on trust, also perceived
ease of use and trust has a positive and significant effect on customer satisfaction.
Keywords: Perceived Ease of Use, Trust, and Customer Satisfaction. |
| id |
IOS5140.9414 |
| institution |
Universitas Negeri Jakarta |
| institution_id |
257 |
| institution_type |
library:university library |
| library |
PBE Fakultas Ekonomi Universitas Negeri Jakarta |
| library_id |
903 |
| collection |
Repository Fakultas Ekonomi Universitas Negeri Jakarta |
| repository_id |
5140 |
| city |
JAKARTA TIMUR |
| province |
DKI JAKARTA |
| shared_to_ipusnas_str |
1 |
| repoId |
IOS5140 |
| first_indexed |
2020-10-16T00:07:24Z |
| last_indexed |
2020-10-16T00:07:24Z |
| recordtype |
dc |
| _version_ |
1686312906349608960 |
| score |
17.538404 |