Requirements Engineering for Customer Satisfaction Management System of Higher Education Implementing E-CRM And ISO 9001:2008
| Main Authors: | Firdaus, Mgs. Afriyan , Putra, Apriansyah, Unika, Riki |
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| Format: | Proceeding PeerReviewed application/pdf |
| Terbitan: |
, 2016
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| Subjects: | |
| Online Access: |
http://eprints.unsri.ac.id/8191/1/014_SEABC_Afriyan.pdf https://books.google.co.id/books?id=ZfsxDwAAQBAJ&pg=PA128&lpg=PA128&dq=REQUIREMENTS+ENGINEERING+FOR+CUSTOMER+SATISFACTION+MANAGEMENT+SYSTEM+OF+HIGHER+EDUCATION+IMPLEMENTING+E-CRM+AND+ISO+9001:2008&source=bl&ots=vmF7NQYbfX&sig=dlB9nsSs5dJKb_Ht7ycO2wI9d54&h http://eprints.unsri.ac.id/8191/ |
Daftar Isi:
- In developing optimum management system for customer satisfaction, a vital component that needs to be emphasized is system’s requirements engineering. This study focus on system’s requirements engineering for customer satisfaction management systems that adopt quality management system with international standards ISO 9001: 2008 and E-CRM. Requirement Engineering processes that is conducted in this paper including elicitation, analysis, validation, negotiation, documentation and management. The result is eight functional and twelve non-functional requirements that will establish an optimum management system for customer satisfaction.