ANALYSIS SERVICE QUALITY OF SPECIAL QUICK POS IN PT POS INDONESIA (PERSERO) KOTA METRO 34 100
| Main Author: | 0511021051, DWI KARTIKA SARI |
|---|---|
| Format: | Article PeerReviewed Book Report |
| Terbitan: |
, 2012
|
| Subjects: | |
| Online Access: |
http://digilib.unila.ac.id/17654/1/ABSTRACT.pdf http://digilib.unila.ac.id/17654/2/pendahuluan.pdf http://digilib.unila.ac.id/17654/3/kesimpulan%20dan%20saran.pdf http://digilib.unila.ac.id/17654/ |
| ctrlnum |
17654 |
|---|---|
| fullrecord |
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<dc schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/ http://www.openarchives.org/OAI/2.0/oai_dc.xsd"><title>ANALYSIS SERVICE QUALITY OF SPECIAL QUICK POS IN
PT POS INDONESIA (PERSERO) KOTA METRO 34 100</title><creator>0511021051, DWI KARTIKA SARI</creator><subject>A General Works = Karya Karya Umum</subject><description>Abstract

As one BUMN which have the function and role in services and in national development,
PT Pos Indonesia in implementing its business can not be discharged in an attempt to
improve the effectiveness and efficiency of Organizing ministry. Which was then a
challenge for PT Pos Indonesia today is to improve the quality of the Special Express
Postal services in competition similar services. Because the impact of such competition is
able to change customer expectations about corporate performance. Problems faced by
the company with the ability to increase production of Special Express Post on average
34.26% every year, while its competitors to increase production on average 51.50%
annually and lower market share than its competitor that is average 28.41% annually
whereas its competitor able to master the market till average 71.59% annually. Therefore
the problem raised is How the quality of services provided by the Special Express Postal
services in PT Pos Indonesia (Persero) Metro City?
The purpose of this study is to determine the level of service quality provided by the
Special Express Postal services in PT Pos Indonesia (Persero) Metro City. Based on the
results of the study concluded that the quality of postal services Special Lightning in PT
Pos Indonesia 34 100 Cities metro is very good. This is evidenced by the value of a
company's performance has exceeded the value of customer expectations, (based on table
48, whereas the expected value of performance value = 5013 = 5166).This means the
company has been able to meet customer expectations. Although the overall quality of
the postal service is very good but the Special Quick on the dimensions and specific
elements, Special Express Postal service quality is not good.
Special Postal Service Express shipments should expand coverage, not only established
an office branch in kota district, but also established branches-rural village, they are far
from the subdistrict and official employee of post office Metro should alert in performing
his duties in order good image in the eyes of customers can be maintained. Which raised
the loyalty of customers to continue to use the special Express Postal service at Metro
City Post Office.
Keywords: Quality of Service, Post Express Special.</description><date>2012-04-04</date><type>Journal:Article</type><type>PeerReview:PeerReviewed</type><type>Book:Book</type><identifier>http://digilib.unila.ac.id/17654/1/ABSTRACT.pdf</identifier><type>Book:Book</type><identifier>http://digilib.unila.ac.id/17654/2/pendahuluan.pdf</identifier><type>Book:Book</type><identifier>http://digilib.unila.ac.id/17654/3/kesimpulan%20dan%20saran.pdf</identifier><identifier> 0511021051, DWI KARTIKA SARI (2012) ANALYSIS SERVICE QUALITY OF SPECIAL QUICK POS IN PT POS INDONESIA (PERSERO) KOTA METRO 34 100. Digital Library. </identifier><relation>http://digilib.unila.ac.id/17654/</relation><recordID>17654</recordID></dc>
|
| format |
Journal:Article Journal PeerReview:PeerReviewed PeerReview Book:Book Book Report:Report Report |
| author |
0511021051, DWI KARTIKA SARI |
| title |
ANALYSIS SERVICE QUALITY OF SPECIAL QUICK POS IN
PT POS INDONESIA (PERSERO) KOTA METRO 34 100 |
| publishDate |
2012 |
| isbn |
9780511021053 |
| topic |
A General Works = Karya Karya Umum |
| url |
http://digilib.unila.ac.id/17654/1/ABSTRACT.pdf http://digilib.unila.ac.id/17654/2/pendahuluan.pdf http://digilib.unila.ac.id/17654/3/kesimpulan%20dan%20saran.pdf http://digilib.unila.ac.id/17654/ |
| contents |
Abstract
As one BUMN which have the function and role in services and in national development,
PT Pos Indonesia in implementing its business can not be discharged in an attempt to
improve the effectiveness and efficiency of Organizing ministry. Which was then a
challenge for PT Pos Indonesia today is to improve the quality of the Special Express
Postal services in competition similar services. Because the impact of such competition is
able to change customer expectations about corporate performance. Problems faced by
the company with the ability to increase production of Special Express Post on average
34.26% every year, while its competitors to increase production on average 51.50%
annually and lower market share than its competitor that is average 28.41% annually
whereas its competitor able to master the market till average 71.59% annually. Therefore
the problem raised is How the quality of services provided by the Special Express Postal
services in PT Pos Indonesia (Persero) Metro City?
The purpose of this study is to determine the level of service quality provided by the
Special Express Postal services in PT Pos Indonesia (Persero) Metro City. Based on the
results of the study concluded that the quality of postal services Special Lightning in PT
Pos Indonesia 34 100 Cities metro is very good. This is evidenced by the value of a
company's performance has exceeded the value of customer expectations, (based on table
48, whereas the expected value of performance value = 5013 = 5166).This means the
company has been able to meet customer expectations. Although the overall quality of
the postal service is very good but the Special Quick on the dimensions and specific
elements, Special Express Postal service quality is not good.
Special Postal Service Express shipments should expand coverage, not only established
an office branch in kota district, but also established branches-rural village, they are far
from the subdistrict and official employee of post office Metro should alert in performing
his duties in order good image in the eyes of customers can be maintained. Which raised
the loyalty of customers to continue to use the special Express Postal service at Metro
City Post Office.
Keywords: Quality of Service, Post Express Special. |
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IOS4198.17654 |
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Universitas Lampung |
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43 |
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library:university library |
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Perpustakaan Universitas Lampung |
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Digital Repository Unila |
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Miscellany of Technology and Applied Sciences/Aneka Ragam tentang Teknologi dan Ilmu Terapan Research of Social Science/Metode Riset Penelitian Ilmu Sosial, Statistik Ilmu Sosial Agriculture/Industri Pertanian Econmics/Ilmu Ekonomi |
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KOTA BANDAR LAMPUNG |
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LAMPUNG |
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1 |
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IOS4198 |
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2017-04-20T08:26:27Z |
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2017-04-20T08:26:27Z |
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dc |
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1686096734260822016 |
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