PENGARUH KUALITAS PELAYANAN TERHADAP JUMLAH NASABAH TABUNGAN HAJI DI BANK BRI SYARIAH KC MALANG
| Main Author: | Suardi, Muh Faqih |
|---|---|
| Format: | Thesis NonPeerReviewed Book |
| Bahasa: | eng |
| Terbitan: |
, 2019
|
| Subjects: | |
| Online Access: |
http://eprints.umm.ac.id/57719/43/Pendahuluan.pdf http://eprints.umm.ac.id/57719/2/BAB%20I.pdf http://eprints.umm.ac.id/57719/6/BAB%20II.pdf http://eprints.umm.ac.id/57719/3/BAB%20III.pdf http://eprints.umm.ac.id/57719/5/BAB%20IV.pdf http://eprints.umm.ac.id/57719/4/BAB%20V.pdf http://eprints.umm.ac.id/57719/7/lampiran.pdf http://eprints.umm.ac.id/57719/ |
Daftar Isi:
- This study aims to analyze the effect of tangibles on reliability, assurance (assurance), responsiveness and empathy (empathy) on the number of customer savings accounts at Bank BRI Syariah KC Malang. The design of this study uses quantitative inferencing approaches. The population in this study were all customers of Hajj Tabunga at Bank BRI Syariah KC Malang, while the study sample was 100 customers of Tabunga Haji in Bank BRI Syariah KC Malang with proportion random sampling as a sampling technique. Analysis of the data in this study using multiple linear regression has the effect of variable reliability, assurance, empathy on the number of customers at the Hajj Bank BRI KC Malang. There is no variable influence tangibles, responsiveness to the number of Tabunga Hajj Customers at Bank BRI Syariah KC Malang.