INTEGRASI SERVQUAL DAN KANO MODEL SEBAGAI UPAYA PENINGKATAN KUALITAS PELAYANAN DI PT. POS INDONESIA (Study Kasus PT. Pos Cabang Babat Lamongan)
| Main Author: | DEMAYATA, PURYAGA FIFIV |
|---|---|
| Format: | Thesis NonPeerReviewed |
| Terbitan: |
, 2013
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| Subjects: | |
| Online Access: |
http://eprints.umm.ac.id/15760/ |
| Description not available. |