Pengaruh Reliability, Responsiveness, Assurance, Empathy dan Tangibles terhadap Kualitas Pelayanan Publik (Studi Kasus Kantor Pelayanan Terpadu Kota Dumai)
| Main Author: | Sitorus, Monang |
|---|---|
| Format: | Journal |
| Bahasa: | ind |
| Terbitan: |
Pusat Kajian dan Pendidikan dan Pelatihan Aparatur III, National Institute of Public Administration Indonesia
, 2009
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| Subjects: | |
| Online Access: |
https://www.neliti.com/publications/52390/pengaruh-reliability-responsiveness-assurance-empathy-dan-tangibles-terhadap-kua |