Analisis Kualitas Pelayanan dengan Pemetaan ‘Zone of Tolerance’
| Main Authors: | Kusumawati, Herlina, Wawolumaja, Rudy |
|---|---|
| Format: | Article PeerReviewed Book |
| Terbitan: |
Universitas Kristen Maranatha
, 2014
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| Subjects: | |
| Online Access: |
http://repository.maranatha.edu/6516/1/Analisis%20Kualitas%20Pelayanan%20dengan%20Pemetaan%20Zone%20of%20Tolerance.pdf http://repository.maranatha.edu/6516/ |