Preview: Usulan Peningkatan Kualitas Pelayanan PT National Utility Helicopter Menggunakan Metode Servqual dan Metode Kano

Main Author:	Baskoro, Bayu Panji ( 0223137 )
Format:	Thesis NonPeerReviewed Book
Terbitan:	, 2010
Subjects:	T Technology (General)
Online Access:	http://repository.maranatha.edu/4524/1/0223137_Abstract_TOC.pdf http://repository.maranatha.edu/4524/2/0223137_Appendices.pdf http://repository.maranatha.edu/4524/3/0223137_Chapter1.pdf http://repository.maranatha.edu/4524/4/0223137_Chapter2.pdf http://repository.maranatha.edu/4524/5/0223137_Chapter3.pdf http://repository.maranatha.edu/4524/6/0223137_Chapter4.pdf http://repository.maranatha.edu/4524/7/0223137_Chapter5.pdf http://repository.maranatha.edu/4524/8/0223137_Conclusion.pdf http://repository.maranatha.edu/4524/9/0223137_Cover.pdf http://repository.maranatha.edu/4524/10/0223137_References.pdf http://repository.maranatha.edu/4524/