Integrating E-SERVQUAL and Kano Model into Quality Function Deployment to Improve Website Service Quality: An Application to University’s Website
| Main Author: | Meyliana, Meyliana |
|---|---|
| Format: | BookSection PeerReviewed Book |
| Bahasa: | eng |
| Terbitan: |
https://www.igi-global.com
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| Subjects: | |
| Online Access: |
http://eprints.binus.ac.id/35443/1/3%20Integrating-E-SERVQUAL-and-Kano-Model-into-Quality-Function-Deployment-to-Improve-Website-Service-Quality_-An-Application-to-University%27s-Website.pdf http://eprints.binus.ac.id/35443/ https://www.igi-global.com/chapter/integrating-e-servqual-and-kano-model-into-quality-function-deployment-to-improve-website-service-quality-an-application-to-universitys-website/143368 |