PENINGKATAN KUALITAS LAYANAN INFORMATION TECHNOLOGY MENGGUNAKAN INFORMATION TECHNOLOGY SERVICE MANAGEMENT (ITSM) STUDI KASUS PADA DIVISI IT OPERATION - IT DIRECTORATE BINA NUSANTARA
| Main Authors: | VERONICA, VERONICA, Muliadi Kerta, S.Kom, MM, Johan |
|---|---|
| Format: | Thesis NonPeerReviewed Book |
| Bahasa: | eng |
| Terbitan: |
, 2013
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| Subjects: | |
| Online Access: |
http://eprints.binus.ac.id/28319/1/TSA-2013-0048%20ABSTRAK.pdf http://eprints.binus.ac.id/28319/ http://library.binus.ac.id/Collections/ethesis_detail.aspx?ethesisid=TSA-2013-0048 |