PENINGKATAN KUALITAS LAYANAN INFORMATION TECHNOLOGY MENGGUNAKAN INFORMATION TECHNOLOGY SERVICE MANAGEMENT (ITSM) STUDI KASUS PADA DIVISI IT OPERATION - IT DIRECTORATE BINA NUSANTARA
| Main Authors: | VERONICA, VERONICA, Muliadi Kerta, S.Kom, MM, Johan |
|---|---|
| Format: | Thesis NonPeerReviewed Book |
| Bahasa: | eng |
| Terbitan: |
, 2013
|
| Subjects: | |
| Online Access: |
http://eprints.binus.ac.id/28319/1/TSA-2013-0048%20ABSTRAK.pdf http://eprints.binus.ac.id/28319/ http://library.binus.ac.id/Collections/ethesis_detail.aspx?ethesisid=TSA-2013-0048 |
| ctrlnum |
28319 |
|---|---|
| fullrecord |
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<dc schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/ http://www.openarchives.org/OAI/2.0/oai_dc.xsd"><relation>http://eprints.binus.ac.id/28319/</relation><title>PENINGKATAN KUALITAS LAYANAN INFORMATION TECHNOLOGY MENGGUNAKAN INFORMATION TECHNOLOGY SERVICE MANAGEMENT (ITSM) : STUDI KASUS PADA DIVISI IT OPERATION - IT DIRECTORATE BINA NUSANTARA</title><creator>VERONICA, VERONICA</creator><creator>Muliadi Kerta, S.Kom, MM, Johan</creator><subject>UNCATEGORIZED</subject><description>PENINGKATAN KUALITAS LAYANAN INFORMATION TECHNOLOGY MENGGUNAKAN INFORMATION TECHNOLOGY SERVICE MANAGEMENT (ITSM) : STUDI KASUS PADA DIVISI IT OPERATION - IT DIRECTORATE BINA NUSANTARA - ITSM, ITIL, Incident, Problem</description><date>2013</date><type>Thesis:Thesis</type><type>PeerReview:NonPeerReviewed</type><type>Book:Book</type><language>eng</language><rights/><identifier>http://eprints.binus.ac.id/28319/1/TSA-2013-0048%20ABSTRAK.pdf</identifier><identifier> VERONICA, VERONICA and Muliadi Kerta, S.Kom, MM, Johan (2013) PENINGKATAN KUALITAS LAYANAN INFORMATION TECHNOLOGY MENGGUNAKAN INFORMATION TECHNOLOGY SERVICE MANAGEMENT (ITSM) : STUDI KASUS PADA DIVISI IT OPERATION - IT DIRECTORATE BINA NUSANTARA. Masters thesis, BINUS. </identifier><relation>http://library.binus.ac.id/Collections/ethesis_detail.aspx?ethesisid=TSA-2013-0048</relation><recordID>28319</recordID></dc>
|
| language |
eng |
| format |
Thesis:Thesis Thesis PeerReview:NonPeerReviewed PeerReview Book:Book Book |
| author |
VERONICA, VERONICA Muliadi Kerta, S.Kom, MM, Johan |
| title |
PENINGKATAN KUALITAS LAYANAN INFORMATION TECHNOLOGY MENGGUNAKAN INFORMATION TECHNOLOGY SERVICE MANAGEMENT (ITSM) : STUDI KASUS PADA DIVISI IT OPERATION - IT DIRECTORATE BINA NUSANTARA |
| title_sub |
STUDI KASUS PADA DIVISI IT OPERATION - IT DIRECTORATE BINA NUSANTARA |
| publishDate |
2013 |
| topic |
UNCATEGORIZED |
| url |
http://eprints.binus.ac.id/28319/1/TSA-2013-0048%20ABSTRAK.pdf http://eprints.binus.ac.id/28319/ http://library.binus.ac.id/Collections/ethesis_detail.aspx?ethesisid=TSA-2013-0048 |
| contents |
PENINGKATAN KUALITAS LAYANAN INFORMATION TECHNOLOGY MENGGUNAKAN INFORMATION TECHNOLOGY SERVICE MANAGEMENT (ITSM) : STUDI KASUS PADA DIVISI IT OPERATION - IT DIRECTORATE BINA NUSANTARA - ITSM, ITIL, Incident, Problem |
| id |
IOS3176.28319 |
| institution |
Universitas Bina Nusantara |
| institution_id |
106 |
| institution_type |
library:university library |
| library |
Binus University Library and Knowledge Center |
| library_id |
478 |
| collection |
Binus University e-Thesis Repository |
| repository_id |
3176 |
| city |
JAKARTA BARAT |
| province |
DKI JAKARTA |
| repoId |
IOS3176 |
| first_indexed |
2016-09-23T10:55:03Z |
| last_indexed |
2016-09-23T10:55:03Z |
| recordtype |
dc |
| _version_ |
1766040292596645888 |
| score |
17.538404 |