Gestão da Qualidade em Serviços de Informação no setor Público: características e dificuldades para sua implementação
| Main Authors: | Longo, Rose Mary Juliano, Vergueiro, Waldomiro |
|---|---|
| Format: | Journal PeerReviewed application/pdf |
| Bahasa: | pt |
| Terbitan: |
Sistema de Bibliotecas da Unicamp
, 2003
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| Subjects: | |
| Online Access: |
http://eprints.rclis.org/6265/1/RDBCI-Longo.pdf http://eprints.rclis.org/6265/ |
Daftar Isi:
- This paper reflects on the difficulties and perspectives of starting a process of total quality management in information units. It discusses the value of perceiving organizations as an integrated system in order to guarantee their continuous improvement in the search for excellence. It also discusses questions of motivation, change of paradigms, mental and organizational barriers which affect the performance of people in information units.