Improving customer satisfaction, loyalty, and profit: an integrated measurement and management system
| Main Author: | Michael D. Johnson |
|---|---|
| Format: | Book |
| Terbitan: |
Jossey Bass
, 2002
|
| Subjects: | |
| Online Access: |
https://openlibrary.telkomuniversity.ac.id/pustaka/4505/improving-customer-satisfaction-loyalty-and-profit-an-integrated-measurement-and-management-system.html |