APA Citation

Johnson, M. D. (2002). Improving customer satisfaction, loyalty, and profit: An integrated measurement and management system. Jossey Bass.

Chicago Style Citation

Johnson, Michael D. Improving Customer Satisfaction, Loyalty, and Profit: An Integrated Measurement and Management System. Jossey Bass, 2002.

MLA Citation

Johnson, Michael D. Improving Customer Satisfaction, Loyalty, and Profit: An Integrated Measurement and Management System. Jossey Bass, 2002.

Warning: These citations may not always be 100% accurate.