Pengaruh customer relationship management terhadap customer satisfaction untuk menciptakan customer loyalty dan word of mouth pada pelanggan PT. Telkomsel di Surabaya
| Main Author: | Jogipranata, Yosephine Tania |
|---|---|
| Format: | Thesis NonPeerReviewed Book |
| Bahasa: | eng |
| Terbitan: |
, 2015
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| Subjects: | |
| Online Access: |
http://repository.wima.ac.id/7225/1/abstrak.pdf http://repository.wima.ac.id/7225/2/bab%201.pdf http://repository.wima.ac.id/7225/3/bab%202.pdf http://repository.wima.ac.id/7225/4/bab%203.pdf http://repository.wima.ac.id/7225/5/bab%204.pdf http://repository.wima.ac.id/7225/6/bab%205.pdf http://repository.wima.ac.id/7225/7/lampiran.pdf http://repository.wima.ac.id/7225/ |