Pengaruh Complaint Handling dengan pendekatan mekanistik terhadap Customer Justice: studi kasus pada PT Bank Negara Indonesia (BNI) Wisma 46 periode Februari-Mei 2012 = The effect complaint handling on customer justice with mechanistic approach case on PT Bank Negara Indonesia (BNI) Wisma 46 in period February - May 2012 / Yandi Nugraha
| Main Author: | Yandi Nugraha, author |
|---|---|
| Format: | Bachelors Doctoral |
| Terbitan: |
, 2012
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| Subjects: | |
| Online Access: |
http://lib.ui.ac.id/file?file=digital/20318206-S-Yandi Nugraha.pdf |