Yandi Nugraha, a. (2012). Pengaruh Complaint Handling dengan pendekatan mekanistik terhadap Customer Justice: Studi kasus pada PT Bank Negara Indonesia (BNI) Wisma 46 periode Februari-Mei 2012 = The effect complaint handling on customer justice with mechanistic approach case on PT Bank Negara Indonesia (BNI) Wisma 46 in period February - May 2012 / Yandi Nugraha.
Chicago Style CitationYandi Nugraha, author. Pengaruh Complaint Handling Dengan Pendekatan Mekanistik Terhadap Customer Justice: Studi Kasus Pada PT Bank Negara Indonesia (BNI) Wisma 46 Periode Februari-Mei 2012 = The Effect Complaint Handling On Customer Justice With Mechanistic Approach Case On PT Bank Negara Indonesia (BNI) Wisma 46 in Period February - May 2012 / Yandi Nugraha. 2012.
MLA CitationYandi Nugraha, author. Pengaruh Complaint Handling Dengan Pendekatan Mekanistik Terhadap Customer Justice: Studi Kasus Pada PT Bank Negara Indonesia (BNI) Wisma 46 Periode Februari-Mei 2012 = The Effect Complaint Handling On Customer Justice With Mechanistic Approach Case On PT Bank Negara Indonesia (BNI) Wisma 46 in Period February - May 2012 / Yandi Nugraha. 2012.