Service management operations, strategy, information technology
| Main Author: | Fitzsimmons, James A. (-) |
|---|---|
| Other Authors: | Fitzsimmons, Mona J. (-) |
| Format: | Book |
| Bahasa: | eng |
| Terbitan: |
New York :
McGraw Hill
, 2011
|
| Edition: | 7th ed |
| Subjects: |