Service management operations, strategy, information technology
| Main Author: | Fitzsimmons, James A. (-) |
|---|---|
| Other Authors: | Fitzsimmons, Mona J. (-) |
| Format: | Book |
| Bahasa: | eng |
| Terbitan: |
New York :
McGraw Hill
, 2011
|
| Edition: | 7th ed |
| Subjects: |
| Item Description: |
Indeks |
|---|---|
| Physical Description: |
xviii, 541 hlm. : ilus. ; 24 cm |
| Bibliography: |
Termasuk bibliografi |
| ISBN: |
9780071289276 |