APA Citation

Fitzsimmons, J. A., & Fitzsimmons, M. J. (2011). Service management: Operations, strategy, information technology (7th ed.). New York: McGraw Hill.

Chicago Style Citation

Fitzsimmons, James A., and Mona J. Fitzsimmons. Service Management: Operations, Strategy, Information Technology. 7th ed. New York: McGraw Hill, 2011.

MLA Citation

Fitzsimmons, James A., and Mona J. Fitzsimmons. Service Management: Operations, Strategy, Information Technology. 7th ed. New York: McGraw Hill, 2011.

Warning: These citations may not always be 100% accurate.