EFEKTIVITAS KINERJA PEGAWAI PADA PT. PLN (PERSERO) DISTRIBUSI JAWA TIMUR AREA MALANG RAYON DINOYO UNTUK MEWUJUDKAN PELAYANAN PRIMA
| Main Author: | ., Paulina; Universitas Tribhuwana Tunggadewi |
|---|---|
| Format: | Article info application/pdf eJournal |
| Bahasa: | eng |
| Terbitan: |
Fakultas Ilmu Sosial dan Ilmu Politik
, 2016
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| Online Access: |
http://publikasi.unitri.ac.id/index.php/fisip/article/view/147 http://publikasi.unitri.ac.id/index.php/fisip/article/view/147/181 |
Daftar Isi:
- As the company that sells electric energy services PT. PLN should be charming/sharp to meet the desire and need of its customers by using the effective service methods and more focus attention to employee performance to achieve/make the success of excellent service. The purpose of this study was to examine the effectiveness of employee performance and the barriers/obstacles of employee performance in implementing the excellent service. The research used is qualitative research. The sources of data were obtained from secondary and primary data. Data collection technique used observation, interview, and documentation. Technique to determine the respondents is snowball sampling. Technique to analyze data that is reduction, presentation, and drawing conclusions. The validity of the data used is triangulation. The result of employee performance in PLN Rayon Dinoyo in giving services to its customers are less effective, but PLN is always trying to fix/improve the service that is by always inform to the customer if it would do blackout by mail or by radio. Then make action/give response to interruption of the customer's home relative quickly and the customer is given the ease of access to the service at the Contact Center PLN 123 if need the help of PLN. But the number of officers in the field is still very less and not in accordance with the area and the population density around Dinoyo, the transport access that jammed cause constrained services, also environment factor and weather that resulted in disruption of electrical safety. Keywords: Effectiveness, Employee Performance and Excellent Service