PENGARUH KUALITAS PELAYANAN KESEHATAN TERHADAP KEPUASAN KONSUMEN (Studi Kasus pada Puskesmas Perawatan Kembang Seri Kabupaten Bengkulu Tengah)
| Main Authors: | Prasetyo, Mikael, Soengkono, Soengkono |
|---|---|
| Format: | Thesis NonPeerReviewed Archive |
| Bahasa: | eng |
| Terbitan: |
, 2017
|
| Subjects: | |
| Online Access: |
http://repository.unib.ac.id/11935/1/SKRIPSI%20MIKAEL%20PRASETYO.pdf http://repository.unib.ac.id/11935/ |
| ctrlnum |
11935 |
|---|---|
| fullrecord |
<?xml version="1.0"?>
<dc schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/ http://www.openarchives.org/OAI/2.0/oai_dc.xsd"><relation>http://repository.unib.ac.id/11935/</relation><title>PENGARUH KUALITAS PELAYANAN KESEHATAN 
TERHADAP KEPUASAN KONSUMEN 
(Studi Kasus pada Puskesmas Perawatan Kembang Seri
Kabupaten Bengkulu Tengah)</title><creator>Prasetyo, Mikael</creator><creator>Soengkono, Soengkono</creator><subject>HB Economic Theory</subject><description>The purpose of this research are (1) knowing the effect of the physical evidence on
consumer satisfaction, (2) knowing the effect of reliability on consumer
satisfaction, (3) knowing the effect of responsiveness on customer satisfaction, (4)
knowing the effect of collateral on consumer satisfaction, (5 ) knowing the effect
of empathy on customer satisfaction.This research used qualitative methods which
perform discussing the descriptively, with using frequency distribution table, on
average, percentage. The variable in this research is the physical evidence,
Reliability, Responsiveness, Assurance, Emphathy. The method of collecting data
in this research using questionnaires. The sampling method used is accidental
sampling and snowball sampling. This research using test validity and reliability
test, with multiple linear regression analysis through F test, the coefficient of
determination.The result effects of health care quality to customer satisfaction
through the variable physical evidence, reliability, responsiveness, assurance, and
empathy that views of respondents who went treatment to public health centers
Care kembangseri Central Bengkulu district is good. Based on these results it can
be concluded that physical evidence, reliability, responsiveness, assurance, and
empathy has positive effect to customer satisfaction.</description><date>2017-10-02</date><type>Thesis:Thesis</type><type>PeerReview:NonPeerReviewed</type><type>Document:Archive</type><language>eng</language><rights>cc_gnu_gpl</rights><identifier>http://repository.unib.ac.id/11935/1/SKRIPSI%20MIKAEL%20PRASETYO.pdf</identifier><identifier> Prasetyo, Mikael and Soengkono, Soengkono (2017) PENGARUH KUALITAS PELAYANAN KESEHATAN TERHADAP KEPUASAN KONSUMEN (Studi Kasus pada Puskesmas Perawatan Kembang Seri Kabupaten Bengkulu Tengah). Undergraduated thesis, Universitas Bengkulu. </identifier><recordID>11935</recordID></dc>
|
| language |
eng |
| format |
Thesis:Thesis Thesis PeerReview:NonPeerReviewed PeerReview Document:Archive Document |
| author |
Prasetyo, Mikael Soengkono, Soengkono |
| title |
PENGARUH KUALITAS PELAYANAN KESEHATAN
TERHADAP KEPUASAN KONSUMEN
(Studi Kasus pada Puskesmas Perawatan Kembang Seri
Kabupaten Bengkulu Tengah) |
| publishDate |
2017 |
| topic |
HB Economic Theory |
| url |
http://repository.unib.ac.id/11935/1/SKRIPSI%20MIKAEL%20PRASETYO.pdf http://repository.unib.ac.id/11935/ |
| contents |
The purpose of this research are (1) knowing the effect of the physical evidence on
consumer satisfaction, (2) knowing the effect of reliability on consumer
satisfaction, (3) knowing the effect of responsiveness on customer satisfaction, (4)
knowing the effect of collateral on consumer satisfaction, (5 ) knowing the effect
of empathy on customer satisfaction.This research used qualitative methods which
perform discussing the descriptively, with using frequency distribution table, on
average, percentage. The variable in this research is the physical evidence,
Reliability, Responsiveness, Assurance, Emphathy. The method of collecting data
in this research using questionnaires. The sampling method used is accidental
sampling and snowball sampling. This research using test validity and reliability
test, with multiple linear regression analysis through F test, the coefficient of
determination.The result effects of health care quality to customer satisfaction
through the variable physical evidence, reliability, responsiveness, assurance, and
empathy that views of respondents who went treatment to public health centers
Care kembangseri Central Bengkulu district is good. Based on these results it can
be concluded that physical evidence, reliability, responsiveness, assurance, and
empathy has positive effect to customer satisfaction. |
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Universitas Bengkulu |
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UPT Perpustakaan Universitas Bengkulu |
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1876 |
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Repository Universitas Bengkulu |
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KOTA BENGKULU |
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BENGKULU |
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2018-09-17T09:07:36Z |
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