ENGARUH RELIGIUSITAS, SPIRITUALITAS, DAN TINGKAT KEGAGALAN JASA TERHADAP PENGAMPUNAN KONSUMEN, PERCEIVED SERVICE RECOVERY, DAN NEGATIVE WORDS OF MOUTH PADA MASKAPAI PENERBANGAN LION AIR
| Main Authors: | Mardayati Ningsih, Dwi, Tema Atmaja, Ferry |
|---|---|
| Format: | Thesis NonPeerReviewed Archive |
| Bahasa: | eng |
| Terbitan: |
, 2017
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| Subjects: | |
| Online Access: |
http://repository.unib.ac.id/11911/1/Skripsi%20gabungn%20OK.pdf http://repository.unib.ac.id/11911/ |
| Description not available. |