ctrlnum 8609
fullrecord <?xml version="1.0"?> <dc schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/ http://www.openarchives.org/OAI/2.0/oai_dc.xsd"><relation>http://repository.fe.unj.ac.id/8609/</relation><title>ANALISIS PENGARUH KUALITAS WEBSITE DAN&#xD; KEPERCAYAAN TERHADAP KEPUASAN PELANGGAN&#xD; DALAM MEMBENTUK MINAT PEMBELIAN ULANG PADA&#xD; PELANGGAN SHOPEE</title><creator>LUSIANA, LISA MONITA</creator><subject>Manajemen (Management and Auxiliary Service)</subject><subject>Manajemen Umum (General Management)</subject><subject>Manajemen Kontrol dan Kualitas (Control and Quality Management)</subject><description>Lisa Monita Lusiana, 2019; Analyzing The Effect of Website Quality And Trust&#xD; Toward Customer Satisfaction To Create Repurchase Intention Among Shopee&#xD; Users. Skripsi, Jakarta : Marketing Management Consentration,Management&#xD; Study Program, Faculty of Economy, Universitas Negeri Jakarta. Advisory:&#xD; Dra.Basrah Saidani, M.Si &amp; Shandy Aditya, BIB, MPBS &#xD; The outline of this research is to analyze the effect from website quality toward&#xD; customer satisfaction, trust toward customer satisfaction, website quality toward&#xD; repurchase intention, trust toward repurchase intention, and customer satisfaction&#xD; toward repurchase intention. Data used was primary data with survey collection&#xD; method and questionnaire instrument. This reserach used 200 sample with&#xD; criteria at least conducted transaction more than 2 times. Location of this&#xD; research is Jakarta except Kepulauan Seribu. Analysis data technique using&#xD; structural equation modelling(SEM) with tools SPSS 24&amp; SPSS AMOS 24. The&#xD; result of this study are,website quality positively affect customer satisfaction and&#xD; repurchase intention, trust positively affect customer satisfaction and repurchase&#xD; intention, also customer satisfaction positively affect repuchase intention. &#xD; Key Words:Website Quality, Trust, Customer Satisfaction, Repurchase Intention,&#xD; Shopee, SEM</description><date>2019</date><type>Thesis:Thesis</type><type>PeerReview:NonPeerReviewed</type><type>Book:Book</type><language>eng</language><identifier>http://repository.fe.unj.ac.id/8609/1/Cover.pdf</identifier><type>Book:Book</type><language>eng</language><identifier>http://repository.fe.unj.ac.id/8609/2/Table_Of_Content.pdf</identifier><type>Book:Book</type><language>eng</language><identifier>http://repository.fe.unj.ac.id/8609/3/Chapter1.pdf</identifier><type>Book:Book</type><language>eng</language><identifier>http://repository.fe.unj.ac.id/8609/4/Chapter2.pdf</identifier><type>Book:Book</type><language>eng</language><identifier>http://repository.fe.unj.ac.id/8609/5/Chapter3.pdf</identifier><type>Book:Book</type><language>eng</language><identifier>http://repository.fe.unj.ac.id/8609/6/Chapter4.pdf</identifier><type>Book:Book</type><language>eng</language><identifier>http://repository.fe.unj.ac.id/8609/8/Chapter5.pdf</identifier><type>Book:Book</type><language>eng</language><identifier>http://repository.fe.unj.ac.id/8609/7/Bibliography.pdf</identifier><identifier> LUSIANA, LISA MONITA (2019) ANALISIS PENGARUH KUALITAS WEBSITE DAN KEPERCAYAAN TERHADAP KEPUASAN PELANGGAN DALAM MEMBENTUK MINAT PEMBELIAN ULANG PADA PELANGGAN SHOPEE. S1 thesis, Universitas Negeri Jakarta. </identifier><recordID>8609</recordID></dc>
language eng
format Thesis:Thesis
Thesis
PeerReview:NonPeerReviewed
PeerReview
Book:Book
Book
author LUSIANA, LISA MONITA
title ANALISIS PENGARUH KUALITAS WEBSITE DAN KEPERCAYAAN TERHADAP KEPUASAN PELANGGAN DALAM MEMBENTUK MINAT PEMBELIAN ULANG PADA PELANGGAN SHOPEE
publishDate 2019
topic Manajemen (Management and Auxiliary Service)
Manajemen Umum (General Management)
Manajemen Kontrol dan Kualitas (Control and Quality Management)
url http://repository.fe.unj.ac.id/8609/1/Cover.pdf
http://repository.fe.unj.ac.id/8609/2/Table_Of_Content.pdf
http://repository.fe.unj.ac.id/8609/3/Chapter1.pdf
http://repository.fe.unj.ac.id/8609/4/Chapter2.pdf
http://repository.fe.unj.ac.id/8609/5/Chapter3.pdf
http://repository.fe.unj.ac.id/8609/6/Chapter4.pdf
http://repository.fe.unj.ac.id/8609/8/Chapter5.pdf
http://repository.fe.unj.ac.id/8609/7/Bibliography.pdf
http://repository.fe.unj.ac.id/8609/
contents Lisa Monita Lusiana, 2019; Analyzing The Effect of Website Quality And Trust Toward Customer Satisfaction To Create Repurchase Intention Among Shopee Users. Skripsi, Jakarta : Marketing Management Consentration,Management Study Program, Faculty of Economy, Universitas Negeri Jakarta. Advisory: Dra.Basrah Saidani, M.Si & Shandy Aditya, BIB, MPBS The outline of this research is to analyze the effect from website quality toward customer satisfaction, trust toward customer satisfaction, website quality toward repurchase intention, trust toward repurchase intention, and customer satisfaction toward repurchase intention. Data used was primary data with survey collection method and questionnaire instrument. This reserach used 200 sample with criteria at least conducted transaction more than 2 times. Location of this research is Jakarta except Kepulauan Seribu. Analysis data technique using structural equation modelling(SEM) with tools SPSS 24& SPSS AMOS 24. The result of this study are,website quality positively affect customer satisfaction and repurchase intention, trust positively affect customer satisfaction and repurchase intention, also customer satisfaction positively affect repuchase intention. Key Words:Website Quality, Trust, Customer Satisfaction, Repurchase Intention, Shopee, SEM
id IOS5140.8609
institution Universitas Negeri Jakarta
institution_id 257
institution_type library:university
library
library PBE Fakultas Ekonomi Universitas Negeri Jakarta
library_id 903
collection Repository Fakultas Ekonomi Universitas Negeri Jakarta
repository_id 5140
city JAKARTA TIMUR
province DKI JAKARTA
shared_to_ipusnas_str 1
repoId IOS5140
first_indexed 2020-02-05T22:50:37Z
last_indexed 2020-02-05T22:50:37Z
recordtype dc
_version_ 1686312902893502464
score 17.538404