Pengaruh Efektifitas Komunikasi dan Implementasi Customer Relationship Management (CRM) terhadap Kepuasan dan Loyalitas Pelanggan (Studi pada Kartu Pra-Bayar Indosat Malang)
| Main Author: | Satrio, KenYudhi |
|---|---|
| Format: | Thesis NonPeerReviewed |
| Terbitan: |
, 2011
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| Subjects: | |
| Online Access: |
http://repository.ub.ac.id/159919/ |