Implementasi Tata Kelola Information Technology Service Management (ITSM) Menggunakan ISO 20000 Dan Metode Balance Scorecard” (Studi Kasus: PT. PLN (Persero) TJBTB APP Malang)
| Main Author: | Sari, RannieFitriya |
|---|---|
| Format: | Thesis NonPeerReviewed Book |
| Bahasa: | eng |
| Terbitan: |
, 2016
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| Subjects: | |
| Online Access: |
http://repository.ub.ac.id/146921/1/%5BSKRIPSI_fix%5D_Rannie_Fitriya_Sari_125150407111002.pdf http://repository.ub.ac.id/146921/ |
| ISBN: |
1251504071110 |
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