Upaya Peningkatan Kualitas Pelayanan Pelanggan Dengan Integrasi Service Quality (SERVQUAL) Dan Quality Function Deployment (QFD). (Studi Kasus Swalayan KPRI Universitas Brawijaya Malang)
| Main Author: | Halim, AllanHardhika |
|---|---|
| Format: | Thesis NonPeerReviewed Book |
| Bahasa: | eng |
| Terbitan: |
, 2013
|
| Subjects: | |
| Online Access: |
http://repository.ub.ac.id/141889/1/SKRIPSI_ALLAN_%28Teknik_Industri_UB%29.pdf http://repository.ub.ac.id/141889/ |
| Description not available. |