Pengaruh penerapan layanan prima (service excellence) terhadap kepuasan nasabah pada PT. Bank Rakyat Indonesia, Tbk. Cabang Martadinata Malang
Main Author: | NofiandreBagusRinanto |
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Format: | Thesis NonPeerReviewed Book |
Bahasa: | eng |
Terbitan: |
, 2008
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Subjects: | |
Online Access: |
http://repository.ub.ac.id/103630/1/050802145.pdf http://repository.ub.ac.id/103630/ |