Tingkat Kualitas Pelayanan Publik Institusi Pemerintah dalam Perspektif Stakeholders (tinjauan dalam dimensi tangible, competence, credibility, dan accountability)

Main Authors: mirani, dwi, Nomaini, faisal
Other Authors: Herlinda, Siti, Emirzon, Joni, Zulkardi, Zulkardi, Sutriyono, Edy, Irsan, Chandra, Nasir, Subriyer
Format: BookSection PeerReviewed application/pdf
Terbitan: Lembaga Penelitian Universitas Sriwijaya , 2011
Subjects:
Online Access: http://eprints.unsri.ac.id/6407/1/PROSIDING_SENAS_2011.pdf
http://eprints.unsri.ac.id/6407/
Daftar Isi:
  • This article is entitled the quality of public service of the government institution viewed from the stakeholders perspectives (an investigation on the tangibility, competence, credibility, and accountability). This is a quantitative and descriptive research survey. The Data was collected by the use of questionnaire. The setting of the research was The Palembang SAMSAT (a Vehicle tax-paying office)Office. The Sample was drawn by simple random sampling technique. There were 50 Respondents. The Research finding has shown that the four types of service (tangibility, competence, credibility, and accountability) are positive (satisfactory). The service is also perceived positive by the respondents on the basis of their age and education respectively