PEMERINGKATAN KUALITAS LAYANAN WEBSITE PERPUSTAKAAN PERGURUAN TINGGI DI LAMPUNG MENGGUNAKAN METODE WEBQUAL MODIFIKASIAN DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA)
| Main Author: | RIDZANA WULANTIKA, 1417051122 |
|---|---|
| Format: | Bachelors NonPeerReviewed Book Report |
| Terbitan: |
UNIVERSITAS LAMPUNG
, 2019
|
| Subjects: | |
| Online Access: |
http://digilib.unila.ac.id/55437/1/ABSTRAK.pdf http://digilib.unila.ac.id/55437/2/SKRIPSI%20FULL.pdf http://digilib.unila.ac.id/55437/3/SKRIPSI%20TANPA%20BAB%20PEMBAHASAN.pdf http://digilib.unila.ac.id/55437/ |
| ctrlnum |
55437 |
|---|---|
| fullrecord |
<?xml version="1.0"?>
<dc schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/ http://www.openarchives.org/OAI/2.0/oai_dc.xsd"><title>PEMERINGKATAN KUALITAS LAYANAN WEBSITE PERPUSTAKAAN
PERGURUAN TINGGI DI LAMPUNG MENGGUNAKAN METODE
WEBQUAL MODIFIKASIAN DAN IMPORTANCE PERFORMANCE
ANALYSIS (IPA)</title><creator>RIDZANA WULANTIKA, 1417051122</creator><subject>QA76 Computer software</subject><description>Website perpustakaan digunakan untuk mencari informasi pustaka agar lebih cepat
dan mudah diperoleh. Penelitian ini mengevaluasi kualitas layanan website
menggunakan metode webqual modifikasian dan IPA. Terdapat 22 website
perguruan tinggi di Provinsi Lampung. Namun, hanya 5 website paling aktif yang
dipilih untuk dievaluasi. Website tersebut adalah website Universitas Lampung
(Unila), Universitas Islam Negeri Lampung (UIN), Institut Teknologi Sumatra
(ITERA), Politeknik Negeri Lampung (Polinela) dan Universitas Malahayati
(Unmal). Ada 219 responden yang dievaluasi menggunakan model persamaan
struktural (SEM) dengan pendekatan Partial Least Square (PLS). Hasil pengujian
dari lima website menyatakan interaction quality dan empathy sangat
mempengaruhi kepuasan mahasiswa. Selain itu, hasil pengujian Importance
Performance Analysis (IPA) ditemukan atribut website user friendly, ketersediaan
password, ketersediaan contact person, kepuasan layanan, respon admin,
keramahan admin dan kesabaran admin memiliki prioritas utama karena kinerja
rendah dan harapan tinggi.
Kata Kunci: Webqual, kualitas website perpustakaan, importance performance
analysis (IPA), Partial Least Square (PLS).



abstract

A library website is used to search the literature information easier and faster. This
study aims to evaluate of website services using modified webqual and IPA
methods. There are 22 University websites in Lampung Province. However, only 5
of the most active websites were chosen to be evaluated. These websites are the
website of the University of Lampung (Unila) library, Lampung State Islamic
University (UIN), Sumatra Institute of Technology (ITERA), Lampung State
Polytechnic (Polinela) and Malahayati University (Unmal). There are 219
respondents which are evaluated using structural equation modelling with the
Partial Least Square (PLS) approach. The result shows that the interaction quality
and empathy gives a great influence to students satisfaction. In addition, the results
of the Importance Performance Analysis (IPA) test result show user friendly
website attributes, password and contact person availability, service satisfaction,
administrator's response, hospitality and patience have a top priority because they
have low performance with high expectation.
Keywords: Webqual, quality of library websites, importance performance analysis
(IPA), Partial Least Square (PLS).</description><publisher>UNIVERSITAS LAMPUNG</publisher><date>2019-01-15</date><type>Thesis:Bachelors</type><type>PeerReview:NonPeerReviewed</type><type>Book:Book</type><identifier>http://digilib.unila.ac.id/55437/1/ABSTRAK.pdf</identifier><type>Book:Book</type><identifier>http://digilib.unila.ac.id/55437/2/SKRIPSI%20FULL.pdf</identifier><type>Book:Book</type><identifier>http://digilib.unila.ac.id/55437/3/SKRIPSI%20TANPA%20BAB%20PEMBAHASAN.pdf</identifier><identifier> RIDZANA WULANTIKA, 1417051122 (2019) PEMERINGKATAN KUALITAS LAYANAN WEBSITE PERPUSTAKAAN PERGURUAN TINGGI DI LAMPUNG MENGGUNAKAN METODE WEBQUAL MODIFIKASIAN DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA). UNIVERSITAS LAMPUNG, FAKULTAS MATEMATIKA DAN ILMU PENGETAHUAN ALAM . </identifier><relation>http://digilib.unila.ac.id/55437/</relation><recordID>55437</recordID></dc>
|
| format |
Thesis:Bachelors Thesis PeerReview:NonPeerReviewed PeerReview Book:Book Book Report:Report Report |
| author |
RIDZANA WULANTIKA, 1417051122 |
| title |
PEMERINGKATAN KUALITAS LAYANAN WEBSITE PERPUSTAKAAN
PERGURUAN TINGGI DI LAMPUNG MENGGUNAKAN METODE
WEBQUAL MODIFIKASIAN DAN IMPORTANCE PERFORMANCE
ANALYSIS (IPA) |
| publisher |
UNIVERSITAS LAMPUNG |
| publishDate |
2019 |
| isbn |
9781417051120 |
| topic |
QA76 Computer software |
| url |
http://digilib.unila.ac.id/55437/1/ABSTRAK.pdf http://digilib.unila.ac.id/55437/2/SKRIPSI%20FULL.pdf http://digilib.unila.ac.id/55437/3/SKRIPSI%20TANPA%20BAB%20PEMBAHASAN.pdf http://digilib.unila.ac.id/55437/ |
| contents |
Website perpustakaan digunakan untuk mencari informasi pustaka agar lebih cepat
dan mudah diperoleh. Penelitian ini mengevaluasi kualitas layanan website
menggunakan metode webqual modifikasian dan IPA. Terdapat 22 website
perguruan tinggi di Provinsi Lampung. Namun, hanya 5 website paling aktif yang
dipilih untuk dievaluasi. Website tersebut adalah website Universitas Lampung
(Unila), Universitas Islam Negeri Lampung (UIN), Institut Teknologi Sumatra
(ITERA), Politeknik Negeri Lampung (Polinela) dan Universitas Malahayati
(Unmal). Ada 219 responden yang dievaluasi menggunakan model persamaan
struktural (SEM) dengan pendekatan Partial Least Square (PLS). Hasil pengujian
dari lima website menyatakan interaction quality dan empathy sangat
mempengaruhi kepuasan mahasiswa. Selain itu, hasil pengujian Importance
Performance Analysis (IPA) ditemukan atribut website user friendly, ketersediaan
password, ketersediaan contact person, kepuasan layanan, respon admin,
keramahan admin dan kesabaran admin memiliki prioritas utama karena kinerja
rendah dan harapan tinggi.
Kata Kunci: Webqual, kualitas website perpustakaan, importance performance
analysis (IPA), Partial Least Square (PLS).
abstract
A library website is used to search the literature information easier and faster. This
study aims to evaluate of website services using modified webqual and IPA
methods. There are 22 University websites in Lampung Province. However, only 5
of the most active websites were chosen to be evaluated. These websites are the
website of the University of Lampung (Unila) library, Lampung State Islamic
University (UIN), Sumatra Institute of Technology (ITERA), Lampung State
Polytechnic (Polinela) and Malahayati University (Unmal). There are 219
respondents which are evaluated using structural equation modelling with the
Partial Least Square (PLS) approach. The result shows that the interaction quality
and empathy gives a great influence to students satisfaction. In addition, the results
of the Importance Performance Analysis (IPA) test result show user friendly
website attributes, password and contact person availability, service satisfaction,
administrator's response, hospitality and patience have a top priority because they
have low performance with high expectation.
Keywords: Webqual, quality of library websites, importance performance analysis
(IPA), Partial Least Square (PLS). |
| id |
IOS4198.55437 |
| institution |
Universitas Lampung |
| institution_id |
43 |
| institution_type |
library:university library |
| library |
Perpustakaan Universitas Lampung |
| library_id |
537 |
| collection |
Digital Repository Unila |
| repository_id |
4198 |
| subject_area |
Miscellany of Technology and Applied Sciences/Aneka Ragam tentang Teknologi dan Ilmu Terapan Research of Social Science/Metode Riset Penelitian Ilmu Sosial, Statistik Ilmu Sosial Agriculture/Industri Pertanian Econmics/Ilmu Ekonomi |
| city |
KOTA BANDAR LAMPUNG |
| province |
LAMPUNG |
| shared_to_ipusnas_str |
1 |
| repoId |
IOS4198 |
| first_indexed |
2019-05-07T03:32:25Z |
| last_indexed |
2019-05-07T03:32:25Z |
| recordtype |
dc |
| _version_ |
1686096931534667776 |
| score |
17.538404 |