ANALISIS KEPUASAN PENUMPANG TERHADAP KUALITAS PELAYANAN DENGAN METODE IMPORTANCE PERFORMANCE ANALYSIS (IPA) DAN POTENTIAL GAIN OF CUSTOMER VALUE (PGCV) (Studi Kasus Bandara Internasional Banyuwangi)
| Main Author: | Haznam, Farizzul |
|---|---|
| Format: | Thesis NonPeerReviewed Book |
| Bahasa: | eng |
| Terbitan: |
, 2020
|
| Subjects: | |
| Online Access: |
http://eprints.umm.ac.id/59352/1/PENDAHULUAN.pdf http://eprints.umm.ac.id/59352/2/BAB%20I.pdf http://eprints.umm.ac.id/59352/3/BAB%20II.pdf http://eprints.umm.ac.id/59352/8/BAB%20III.pdf http://eprints.umm.ac.id/59352/5/BAB%20IV.pdf http://eprints.umm.ac.id/59352/6/BAB%20V.pdf http://eprints.umm.ac.id/59352/4/BAB%20VI.pdf http://eprints.umm.ac.id/59352/7/LAMPIRAN.pdf http://eprints.umm.ac.id/59352/ |