PENINGKATAN KUALITAS PELAYANAN JASA DENGAN INTEGRASI METODE IMPORTANCE PERFORMANCE ANALYSIS (IPA), MODEL KANO dan QUALITY FUNCTION DEPLOYMENT (QFD) DI RUMAH SAKIT UMUM ‘AISYIYAH PONOROGO
| Main Author: | Winarko, Bagus Arif Dwi |
|---|---|
| Format: | Thesis NonPeerReviewed Book |
| Bahasa: | eng |
| Terbitan: |
, 2019
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| Subjects: | |
| Online Access: |
http://eprints.umm.ac.id/51422/1/Pendahuluan.pdf http://eprints.umm.ac.id/51422/2/BAB%20I.pdf http://eprints.umm.ac.id/51422/3/BAB%20II.pdf http://eprints.umm.ac.id/51422/4/BAB%20III.pdf http://eprints.umm.ac.id/51422/5/BAB%20IV.pdf http://eprints.umm.ac.id/51422/6/BAB%20V.pdf http://eprints.umm.ac.id/51422/7/BAB%20VI.pdf http://eprints.umm.ac.id/51422/8/Lampiran.pdf http://eprints.umm.ac.id/51422/ |
Daftar Isi:
- Health services facilities development and people mindset about health make people more critical in making decision to their needs of health services. The increased of the health fasilities made the owner to provide the best service, so they can be able to compete and growth. The purpose of this study is to improve the service quality of health service facility. The objective of this research is to improve the level of services quality on the health service. Integration of the IPA method and the Kano are used to determine which attributes should be improve to meet customer satisfaction, besides that QFD helps to analysis House of Quality. The result from this method are 18 attributes on the position keep up the good work and 9 attributes must be improved.