EVALUASI TINGKAT KEPUASAN NASABAH TERHADAP PELAYANAN CUSTOMER SERVICE PADA PT. BANK JATIM CABANG KEDIRI
| Main Author: | Adji, Wily Saputra |
|---|---|
| Format: | Thesis NonPeerReviewed Book |
| Bahasa: | eng |
| Terbitan: |
, 2018
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| Subjects: | |
| Online Access: |
http://eprints.umm.ac.id/43017/1/PENDAHULUAN.pdf http://eprints.umm.ac.id/43017/2/BAB%20I.pdf http://eprints.umm.ac.id/43017/3/BAB%20II.pdf http://eprints.umm.ac.id/43017/4/BAB%20III.pdf http://eprints.umm.ac.id/43017/5/BAB%20IV.pdf http://eprints.umm.ac.id/43017/6/BAB%20V.pdf http://eprints.umm.ac.id/43017/7/LAMPIRAN.pdf http://eprints.umm.ac.id/43017/ |
Daftar Isi:
- The purpose of this paper is to determine the quality of customer service performance at PT. Bank Jatim Cabang Kediri. The source of data used in this study is using quantitative descriptive which is used to obtain data sources directly in the form of interviews with the parties concerned and questionnaires distributed to customers. From the results of research on the performance of customer service at PT. Bank Jatim Kediri Cabang Kediri has been good in providing services to customers can be seen from the Ability (ability) that chooses to agree is 62%, in Attitude (attitude) that chooses to agree is equal to 59%, in Apperance (Appearance) who choose to agree is equal to 53 %, the Attention that chooses to agree strongly is 56%, the Action that chooses to agree is 59%, and the Accountability that chooses to agree is 57%.