Daftar Isi: ELY KUSUMA NINGSIH NIM: 201110190511099 UPAYA MENINGKATKAN MUTU PELAYANAN FRONT LINERS TERHADAP KEPUASAN NASABAH PADA PT. BANK PEMBANGUNAN DAERAH JAWA TIMUR, Tbk CABANG PASURUAN

Daftar Isi:

The purpose of this research is to understanding the standart of service and to knowing how the respond of customer about that service that given by PT. Bank Jatim Pasuruan. The other reason of this research is to knowing what is Bank Jatim Pasuruan do for increase the service quality and what is the problem they get when do that mission. In this research I used descriptif-kuantitatif method which is try to incovered the problem using number of data, FormulaÂ’s and using analysis tool like tabel end, This research can have result for understanding those problem. Based on the research that has been done, and after did analysis. So, for the conclusion is the level of satisfication of Front Liners at bank Jatim Pasuruan is great. But, not all respondense feeling good at Front Liners service nor facilities building at bank Jatim Pasuruan. So it is really can be better if Bank Jatim Pasuruan try so hard to increase their facilities and copability.