KINERJA CUSTOMER SERVICEDALAM MELAYANI NASABAH "TABUNGANKU" PADA PT.BNI CABANG MALANG
| Main Author: | DURI, VERONICA RAFIKA |
|---|---|
| Format: | Thesis NonPeerReviewed |
| Terbitan: |
, 2012
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| Subjects: | |
| Online Access: |
http://eprints.umm.ac.id/18560/ |
Daftar Isi:
- The study took the title of the customer service performance Tabunganku savings in PT. BNI Branch Jatim Malang. The purpose of this research to determine valuation customer in an effort to improve the quality of Customer service with use random Sampling service who hase been given by the officer in front of PT BNI branch Malang. which is located on the road Basuki Rahmat Malang 75-77 number. In searching uses primary and secondary data sources. Overall study population were customer in the rock branch experiences with PT Jatim Bank the sampel is taken with 50 customer with purposive sampling that is deliberately sampling with the requirements of the required sample that quisioner distributed to customer in PT BNI Branch Malang. From these data and after the writer analyzed by qualitive descriptive analysis, it can be taken a conclusion that the MRI was necessary, because with a good performance will help improve the quality of service at the bank it self so that indirectly affect customer loyalty and development of particular Tabunganku customers.