EVALUASI PELAYANAN TERMINAL PORIS PLAWAD KOTA TANGERANG
| Main Author: | RAMADHAN, FARIZ DIAS |
|---|---|
| Format: | Thesis NonPeerReviewed Book |
| Bahasa: | eng |
| Terbitan: |
, 2016
|
| Subjects: | |
| Online Access: |
https://eprints.untirta.ac.id/13551/1/EVALUASI%20PELAYANAN%20TERMINAL%20PORIS%20PLAWAD.pdf https://eprints.untirta.ac.id/13551/ |
| ctrlnum |
13551 |
|---|---|
| fullrecord |
<?xml version="1.0"?>
<dc schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/ http://www.openarchives.org/OAI/2.0/oai_dc.xsd"><relation>https://eprints.untirta.ac.id/13551/</relation><title>EVALUASI PELAYANAN TERMINAL PORIS PLAWAD
KOTA TANGERANG</title><creator>RAMADHAN, FARIZ DIAS</creator><subject>TA Engineering (General). Civil engineering (General)</subject><description>Terminal Poris Plawad is a terminal in Tangerang City, Banten Province.
Terminal Poris Plawad become one of the Type A passanger terminal in Banten
province. This terminal function to serve public transport for inter-city inter-
province ( AKAP ) , and inter-city transportation in the province ( AKDP ),
transportation ( public transportation), rural transportation ( ANGDES ). Facilities
of Terminal Poris Plawad currently not functioning optimally and the presence of
less strategic terminal so many service users who complained about this.
Therefore it is very important to know how the conditions of the current Terminal
Poris Plawad and the level of user satisfaction with the services of Terminal Poris
Plawad Tangerang City. 
This study uses the field surveys to conduct observations at Terminal Poris
Plawad to analyze the function of the terminal in accordance with Regulation No.
31, 1995. Do disseminated sent questionnaires to Terminal Poris Plawad services
directly to service users by using the calculation method Important Performance
Analysis (IPA). 
Based on direct observation in the field, the availability of service facilities
Terminal Poris Plawad is very good it’s just lacking in some cases like the
affordability of service. While based on the depiction of the Cartesian diagram
obtained service attributes in Quadrant A (X19, X20, X21, X22, X23 & X25),
Quadrant B (X5, X8, X11 & X26), Quadrant C (X16 & X24) and Quadrant D
(X1, X2, X3, X4, X6, X7, X9, X10, X12, X13, X14, X15, X17 & X18). Overall
perceptions of and satisfaction with Terminal Poris Plawad service is very
satisfactory / very good, with an average value of 89.60 % concordance rate, but
differ greatly the mode integrity within the affordability variable of the terminal
location is equal to 51.55 % or not satisfactory / not good.</description><date>2016</date><type>Thesis:Thesis</type><type>PeerReview:NonPeerReviewed</type><type>Book:Book</type><language>eng</language><identifier>https://eprints.untirta.ac.id/13551/1/EVALUASI%20PELAYANAN%20TERMINAL%20PORIS%20PLAWAD.pdf</identifier><identifier> RAMADHAN, FARIZ DIAS (2016) EVALUASI PELAYANAN TERMINAL PORIS PLAWAD KOTA TANGERANG. S1 thesis, Universitas Sultan Ageng Tirtayasa. </identifier><recordID>13551</recordID></dc>
|
| language |
eng |
| format |
Thesis:Thesis Thesis PeerReview:NonPeerReviewed PeerReview Book:Book Book |
| author |
RAMADHAN, FARIZ DIAS |
| title |
EVALUASI PELAYANAN TERMINAL PORIS PLAWAD
KOTA TANGERANG |
| publishDate |
2016 |
| topic |
TA Engineering (General). Civil engineering (General) |
| url |
https://eprints.untirta.ac.id/13551/1/EVALUASI%20PELAYANAN%20TERMINAL%20PORIS%20PLAWAD.pdf https://eprints.untirta.ac.id/13551/ |
| contents |
Terminal Poris Plawad is a terminal in Tangerang City, Banten Province.
Terminal Poris Plawad become one of the Type A passanger terminal in Banten
province. This terminal function to serve public transport for inter-city inter-
province ( AKAP ) , and inter-city transportation in the province ( AKDP ),
transportation ( public transportation), rural transportation ( ANGDES ). Facilities
of Terminal Poris Plawad currently not functioning optimally and the presence of
less strategic terminal so many service users who complained about this.
Therefore it is very important to know how the conditions of the current Terminal
Poris Plawad and the level of user satisfaction with the services of Terminal Poris
Plawad Tangerang City.
This study uses the field surveys to conduct observations at Terminal Poris
Plawad to analyze the function of the terminal in accordance with Regulation No.
31, 1995. Do disseminated sent questionnaires to Terminal Poris Plawad services
directly to service users by using the calculation method Important Performance
Analysis (IPA).
Based on direct observation in the field, the availability of service facilities
Terminal Poris Plawad is very good it’s just lacking in some cases like the
affordability of service. While based on the depiction of the Cartesian diagram
obtained service attributes in Quadrant A (X19, X20, X21, X22, X23 & X25),
Quadrant B (X5, X8, X11 & X26), Quadrant C (X16 & X24) and Quadrant D
(X1, X2, X3, X4, X6, X7, X9, X10, X12, X13, X14, X15, X17 & X18). Overall
perceptions of and satisfaction with Terminal Poris Plawad service is very
satisfactory / very good, with an average value of 89.60 % concordance rate, but
differ greatly the mode integrity within the affordability variable of the terminal
location is equal to 51.55 % or not satisfactory / not good. |
| id |
IOS3442.13551 |
| institution |
Universitas Sultan Ageng Tirtayasa |
| institution_id |
89 |
| institution_type |
library:university library |
| library |
Perpustakaan Universitas Sultan Ageng Tirtayasa |
| library_id |
598 |
| collection |
Repository Universitas Sultan Ageng Tirtayasa |
| repository_id |
3442 |
| subject_area |
Administrasi Negara dan Militer Akuntansi Arsitektur |
| city |
KOTA SERANG |
| province |
BANTEN |
| repoId |
IOS3442 |
| first_indexed |
2023-03-04T21:43:35Z |
| last_indexed |
2023-04-29T09:38:48Z |
| recordtype |
dc |
| _version_ |
1764503532296208384 |
| score |
17.538404 |