Implementation of incident and problem management to achieve service level agreement
| Main Authors: | Suroso, Jarot S., Putri, Siska Widya, Sasmoko, Sasmoko |
|---|---|
| Format: | Proceeding PeerReviewed Book |
| Bahasa: | eng |
| Terbitan: |
, 2017
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| Subjects: | |
| Online Access: |
http://eprints.binus.ac.id/35650/1/13.%202017%20Scopus%20-%20Full%20-%20Implementation%20of%20incident%20and%20problem%20management%20to%20achieve%20service%20level%20agreement.pdf http://eprints.binus.ac.id/35650/ https://dl.acm.org/citation.cfm?id=3135972&dl=ACM&coll=DL |