Internet

http://eprints.binus.ac.id/35650/1/13.%202017%20Scopus%20-%20Full%20-%20Implementation%20of%20incident%20and%20problem%20management%20to%20achieve%20service%20level%20agreement.pdf
http://eprints.binus.ac.id/35650/
https://dl.acm.org/citation.cfm?id=3135972&dl=ACM&coll=DL

Lokasi

Koleksi Binus University e-Thesis Repository
Gedung Binus University Library and Knowledge Center
Institusi Universitas Bina Nusantara
Kota JAKARTA BARAT
Provinsi DKI JAKARTA
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