The critical success factors for customer relationship management implementation: A systematic literature review
Main Authors: | Meyliana, Meyliana, Hidayanto, Achmad Nizar, Budiardjo, Eko K. |
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Format: | Article PeerReviewed Book |
Bahasa: | eng |
Terbitan: |
Inderscience Enterprises Ltd
, 2016
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Subjects: | |
Online Access: |
http://eprints.binus.ac.id/35501/1/9.%20The%20critical%20success%20factors%20for%20customer%20relationship.pdf http://eprints.binus.ac.id/35501/ https://www.inderscienceonline.com/doi/abs/10.1504/IJBIS.2016.078904 |
ctrlnum |
35501 |
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fullrecord |
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<dc schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/ http://www.openarchives.org/OAI/2.0/oai_dc.xsd"><relation>http://eprints.binus.ac.id/35501/</relation><title>The critical success factors for customer relationship management implementation: A systematic literature review</title><creator>Meyliana, Meyliana</creator><creator>Hidayanto, Achmad Nizar</creator><creator>Budiardjo, Eko K.</creator><subject>CONSUMER RELATIONSHIP MANAGEMENT</subject><publisher>Inderscience Enterprises Ltd.</publisher><date>2016</date><type>Journal:Article</type><type>PeerReview:PeerReviewed</type><type>Book:Book</type><language>eng</language><rights/><identifier>http://eprints.binus.ac.id/35501/1/9.%20The%20critical%20success%20factors%20for%20customer%20relationship.pdf</identifier><identifier> Meyliana, Meyliana and Hidayanto, Achmad Nizar and Budiardjo, Eko K. (2016) The critical success factors for customer relationship management implementation: A systematic literature review. International Journal of Business Information Systems, 23 (2). pp. 131-174. ISSN 1746-0972 </identifier><relation>https://www.inderscienceonline.com/doi/abs/10.1504/IJBIS.2016.078904</relation><recordID>35501</recordID></dc>
|
language |
eng |
format |
Journal:Article Journal PeerReview:PeerReviewed PeerReview Book:Book Book |
author |
Meyliana, Meyliana Hidayanto, Achmad Nizar Budiardjo, Eko K. |
title |
The critical success factors for customer relationship management implementation: A systematic literature review |
publisher |
Inderscience Enterprises Ltd |
publishDate |
2016 |
topic |
CONSUMER RELATIONSHIP MANAGEMENT |
url |
http://eprints.binus.ac.id/35501/1/9.%20The%20critical%20success%20factors%20for%20customer%20relationship.pdf http://eprints.binus.ac.id/35501/ https://www.inderscienceonline.com/doi/abs/10.1504/IJBIS.2016.078904 |
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Universitas Bina Nusantara |
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Binus University Library and Knowledge Center |
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478 |
collection |
Binus University e-Thesis Repository |
repository_id |
3176 |
city |
JAKARTA BARAT |
province |
DKI JAKARTA |
repoId |
IOS3176 |
first_indexed |
2020-02-02T04:04:11Z |
last_indexed |
2020-02-02T04:04:11Z |
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