Pengaruh Bauran Pemasaran Terhadap Loyalitas Pelanggan Zoya Cabang Medan dengan Brand Image Sebagai Variabel Moderating
| Main Author: | Siregar, Lisa Anggi Nauli |
|---|---|
| Format: | Bachelors NonPeerReviewed Book |
| Bahasa: | ind |
| Terbitan: |
, 2019
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| Subjects: | |
| Online Access: |
http://repository.uinsu.ac.id/8635/1/TESIS%20FIX.pdf http://repository.uinsu.ac.id/8635/ |
Daftar Isi:
- Customer loyality is customer loyalty to companies, brands and products, where this loyalty is influenced by various factors such as marketing mix, product, price, location and promotion and is influenced by brand image as a moderating variable. This study aims to explain the effect of product, price, location and promotion on Zoya customer loyalty with brand image as a moderating variable. This research is quantitative research. The method used to determine the sample is using the Lemeshow formula with a sample size of 100 respondents. Data is obtained by distributing questionnaires that have been structured to the respondents. The data analysis technique used is the MRA (Moderating Regression Analysis) test. The results showed that partially the product had a positive and significant effect on customer loyalty by 22.3%, partially the price had a positive and significant effect on customer loyalty by 35.7%, partially the location did not affect customer loyalty and promotion partially had a positive effect and significant to customer loyalty of 21.1%. Products, prices, locations and promotions simultaneously have a positive and significant effect on customer loyalty in the Zoya Medan Branch. And products, prices, locations and promotions have a positive effect on customer loyalty by moderating the brand image in Zoya Medan Branch.