ANALISIS KUALITAS KEPUASAN PELANGGAN PADA JASA EXPEDISI DENGAN METODE SERVQUAL (SERVICE QUALITY) DAN IPA (IMPORTANCE PERFORMANCE ANALYSIS) DI CV. ALMAGUNA CARGO – SURABAYA
| Main Author: | MASRIZAL , RIAN FITRI |
|---|---|
| Format: | Thesis NonPeerReviewed application/pdf |
| Terbitan: |
, 2014
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| Subjects: | |
| Online Access: |
http://eprints.upnjatim.ac.id/6790/1/FILE_1.pdf http://eprints.upnjatim.ac.id/6790/2/FILE_2.PDF http://eprints.upnjatim.ac.id/6790/ |