ANALISIS KEPUASAN MAHASISWA TERHADAP KUALITAS PELAYANAN PERPUSTAKAAN DENGAN METODE CUSTOMER SATISFACTION INSEX (CSI) DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA) (STUDI KASUS PERPUSTAKAAN PUSAT UPN “VETERAN” JAWA TIMUR)
| Main Author: | MOHAMAD , RISAL ROZAK AMAK ALI |
|---|---|
| Format: | Thesis NonPeerReviewed application/pdf |
| Terbitan: |
, 2014
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| Subjects: | |
| Online Access: |
http://eprints.upnjatim.ac.id/6212/1/file1.pdf http://eprints.upnjatim.ac.id/6212/2/file2.pdf http://eprints.upnjatim.ac.id/6212/ |