Analisa Kualitas Layanan Dengan Model Servqual, Model Kano, Dan Quality Function Deployment (QFD) di PT. Toyota Asri Motor Sidoarjo)
| Main Author: | Rochmoeljati, Rr. |
|---|---|
| Format: | Proceeding PeerReviewed application/pdf |
| Terbitan: |
, 2008
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| Subjects: | |
| Online Access: |
http://eprints.upnjatim.ac.id/2916/1/E._JURNAL_SEMNAS_TI%2DQFD_Rocmulyati.pdf http://eprints.upnjatim.ac.id/2916/ |