Pengaruh Kualitas Layanan Terhadap Nilai Layanan Dan Kepuasan Konsumen Kepada Intensitas Keperilakuan (Behavioral Intention) Pada Hotel Novotel Surabaya
| Main Author: | Jemmy , Rinty |
|---|---|
| Format: | Thesis NonPeerReviewed application/pdf |
| Terbitan: |
, 2011
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| Subjects: | |
| Online Access: |
http://eprints.upnjatim.ac.id/2130/1/Binder1.pdf http://eprints.upnjatim.ac.id/2130/2/Binder2.pdf http://www.upnjatim.ac.id http://eprints.upnjatim.ac.id/2130/ |