Lihat Juga

• Pengukuran Kinerja Caroline PT Telkomsel Melalui Customer Satisfaction Measurement dan Mystery Shopping : laporan Magang di PT Telekomunikasi Seluler Divisi Service Quality Management
  oleh: Gun Bondan Wiratama
  Terbitan: (2007)
• Analisis Kualitas Pelayanan Grapari Telkomsel Bandung: Laporan Magang di PT Telkomsel Area II Regional IV Bandung Bagian Service Quality Dept
  oleh: Arief Azhar Kusumah
  Terbitan: (2007)
• Analisis Kualitas Pelayanan Grapari Telkomsel Bandung: Laporan Magang di PT Telkomsel Area II Regional IV Bandung Bagian Service Quality Dept
  oleh: Arief Azhar Kusumah
  Terbitan: (2008)
• PERANCANGAN PROGRAM PENGENDALIAN CHURN KARTU HALO BERDASARKAN ANALISIS CHURN DAN NILAI PELANGGAN KARTU SELULER PASKA BAYAR MELALUI PENGUKURAN INDEX KEPUASAN, INDEX LOYALITAS DAN ANALISIS SWOT(Studi Kasus PT Telkomsel Regional Sumatera Bagian Tengah GraPAR
  oleh: DIELLA FRESA
  Terbitan: (2005)
• Pengukuran kepuasan pelanggan PAM Jaya pada puskesmas kecamatan di Propinsi DKI Jakarta (menggunakan pendekatan customer delivered value, customer view of service quality dan marketing mix) = Measurement of customers' satisfaction of PAM Jaya water supply corporation to sub-district public health centers of the special territory of the capital city of Jakarta (Using an approach to customer delivered value. customer view of service quality and marketing mix)
  oleh: Taufik Yulianto, author, et al.
  Terbitan: (2004)