Wiratama, G. B. (2007). Pengukuran Kinerja Caroline PT Telkomsel Melalui Customer Satisfaction Measurement dan Mystery Shopping: Laporan Magang di PT Telekomunikasi Seluler Divisi Service Quality Management. STMB Telkom.
Chicago Style CitationWiratama, Gun Bondan. Pengukuran Kinerja Caroline PT Telkomsel Melalui Customer Satisfaction Measurement Dan Mystery Shopping: Laporan Magang Di PT Telekomunikasi Seluler Divisi Service Quality Management. STMB Telkom, 2007.
MLA CitationWiratama, Gun Bondan. Pengukuran Kinerja Caroline PT Telkomsel Melalui Customer Satisfaction Measurement Dan Mystery Shopping: Laporan Magang Di PT Telekomunikasi Seluler Divisi Service Quality Management. STMB Telkom, 2007.
Warning: These citations may not always be 100% accurate.